Frequently Asked Questions

There can be several reasons as to why a user can not log in:

• Forgot your password? Please request a new password to be sent to the email address you used to create your account.
• Forgot your username? You can use the email address used durning the registration process.
• Your account has been blocked: Please submit a support ticket to discuss unblocking your account.
• Your browser cookies may be corrupted or invalid. Please click here to learn how to correct this.

PLEASE CHECK YOUR SPAM FILTER if you have tried to reset your password and you did not receive an email from the system within 3 minutes.

If you have tried all of the above and still can't access the site please contact support.

We no longer post the transcripts to our chatroom due since we moved to a voice broadcast style chatroom in June.

We no longer post the transcripts to our chatroom due since we moved to a voice broadcast style chatroom in June.

Users have the option to "subscribe" to specific types of content a be notified via email or private message when new content of that type is posted to our site or when users post comments to content of interest. For example, if a user subscribes to our newsletter content they might want to know when a new newsletter is posted or if a user posts a comment and you want to be notified when the comment is posted.

There are two methods to subscribe: via a link at the bottom of each node type or through the Account Management interface. At the bottom of each content node there is an option to subscribe to the specific node (get notified when someone comments on that specific page) or to subscribe to the content type like "Newsletters" to receive a notification when a new newsletter is posted.

Users can also manage their subscriptions via their Account Management portal. Click on 'My Account' and select the 'Notifications' tab. Click on 'Add Subscription' to add your user account to receive notifications of specific content types.

Click here to view a video tutorial on how to manage subscriptions through your Account Management portal.

No, we accept Visa, Master Card, American Express, checks and money orders. Payment by credit card can be made through your "My Account" menu "Memeberships" tab.

Please send your check or money order to:

Smith's In The Black, Inc.
1555 Pacific Ave
Suite 203
San Francisco, CA 94109

Please include your username and email address on the check so we can properly apply the payment and entitle your account.

When visiting https://sitb.webex.com scheduled events will be visible by date.

If the event has been started a "Join" link be visible.

After clicking on the "Join" link your browser will be taken to the login page below:

Please enter the information requested.

PLEASE NOTE: USERS ARE NOT REQUIRED TO PROVIDE THEIR REAL FIRST & LAST NAME. PLEASE FEEL FREE TO USE WHATEVER "HANDLE" YOU WISH: A NICKNAME, SCREEN NAME OR ALIAS.

Use a DASH (-) or a period (.) as a last name to allow the form to complete.

Users MUST use the email address that matches the address on smithsintheblack.com. Email addresses ARE NOT MADE PUBLIC AND ARE ONLY VISIBLE TO ADMINISTRATORS.

Enter the passcode for the event and click "Join Now".

You will need to download the WebEx Event Manager the first time you join an event. It is automatically downloaded to your computer, but you can download it at any time from the Support page.

For a detailed list of the computers, operating systems, and browsers that work with WebEx Event Center, see Cross-platform Features and Known Issues.

Please contact support if you encounter any issues.

To delete cookies and Temporary files from your browsers:

Internet Explorer 8.0 for Windows

• From the Menu Bar, select tools
• From tools, select Internet Options
• In the general tab under Browsing History; Click the settings button
• Ensure that ‘Automatic” is selected
• Click on View files (Refer to the screen captures shown below)
• Select and delete all the cookies
• Click Ok and then exit the Wizard

Internet Explorer 7.0 for Windows

• Select "Tools"
• Select "Internet Options".
• Open the "General" tab.
• In "Browsing history" area click the "Delete" button.
• In "Delete browsing history" window click "Delete cookies" button and then click "Yes".
• Click Close and then click OK.

Internet Explorer 6.x for Windows

• Select "Tools"
• Select "Internet Options".
• Open the "General" tab.
• Click the "Delete cookies" button.
• Click OK.

Firefox 3.5 for Windows

• From the Tools menu, select Clear Recent History
• From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
• Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies).
• Click Clear Now.

Firefox 3.6.X for Windows

• From the Menu Bar, select tools
• From tools, select Options
• Navigate to the Privacy tab
• Click on ‘remove individual cookies’ as shown above
• Another window will open as shown below
• Click on ‘Remove All Cookies’

 Firefox 3.5 for Mac OS X

• From the Tools menu, select Clear Recent History... .
• From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
• Click the down arrow next to "Details" to choose what history elements to clear.
• Click Clear Now.

Steps to collect logs manually:

Collect the following details from the customer to troublehoot for screencaster issues.

Go to Start >> Run >> %appdata% >> zip the Dimdim folder.

Go to Start >> run >> %programfiles% >> Dimdim >> plug-in >> zip META-INF folder.

Note: For Windows 7 and Vista (64 bit) : Start >> %programfiles (x86 >> Dimdim >> plug-in >> zip META-INF folder.

Go to Start >> Run >> %allusersprofile% >> Application Data >> Dimdim >> zip the following folders 

• META-INF
• Updater

Note: Make sure the view “hidden files” is enabled.

To view hidden files:

Windows XP – Under any folder click on tools >> Folder option >> view >> select “Show hidden files and folders”

Windows Vista/ Windows 7 – Start >> Control panel >> Appearance and Personalization >> Folder options >> view >> Advanced settings >> show hidden files and folders

For Apple Mac Systems

1. Navigate to user folder->Library->Logs-> Compress the Dimdim folder
2. Navigate user folder->Library->Preferences-> Compress the Dimdim folder
3. Navigate to Macintosh HD->Applications->Dimdim->Compress the META-INF folder
4. Navigate to Macintosh HD->Applications->Dimdim-> Right-click on next.app-> select ‘Show
5. Package Contents’ -> Go to Contents->MacOS -> Compress dm_updater.log

Microsoft's Internet Explorer has major problems processing java script and css style sheets. Our site is best viewed through Mozilla Firefox, Opera, Chrome, etc. because these browsers have done a much better job writing code to process javascript and css. If you receive errors or find that the formatting is broken please contact us and let us know and open a different browser and view the site. Chances are the site will render without issue on any browser other than IE.

Also, please make sure you are running the latest version of IE if you prefer not to use another browser. IE6 simply can not process css, so if you are running that version of IE we can not help you in any way.

Firefox is an excellent open source web browser and is a perfect substitute to IE of ANY version.

If you receive errors and/or formatting issues while running FireFox, Opera or Chrome please contact us.

The IP address of the machine that won't render the site may have been blocked by our web server. Our web server will initiate a block of an IP if certain conditions are met, like improper HTTP requests or flooding activities. These activities can occur for many reasons, but the most common is when a machine is infected with a virus or malware and is sending commands to web sites you visit that you are not aware of.

Please visit www.whatismyip.com and copy down the IP address and contact us letting us know. We will take a look at why your IP was blocked and let you know what steps you have to take to fix things.

There can be several reasons as to why a user can not log in:

• Forgot your password? Please request a new password to be sent to the email address you used to create your account.
• Forgot your username? You can use the email address used durning the registration process.
• Your account has been blocked: Please submit a support ticket to discuss unblocking your account.
• Your browser cookies may be corrupted or invalid. Please click here to learn how to correct this.

PLEASE CHECK YOUR SPAM FILTER if you have tried to reset your password and you did not receive an email from the system within 3 minutes.

If you have tried all of the above and still can't access the site please contact support.