Frequently Asked Questions - Subscription Questions

PayPal can be defined as:

"an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal serves as an electronic alternative to traditional paper methods such as checks and money orders."

PayPal acts a a clearing agent between online vendors like us and on-line consumers like you. It provides a layer of security that is absent when making purchases directly. PayPal protects us by verifying consumers are who they say they are and protects you by acting as your agent allowing you to complete control and audit your payments made to vendors when making purchases on-line.

When purchasing a subscription from us on-line you have total control of the payment process, not us. Your financial information is not available to us. You simply authorize PayPal to pay us on your behalf.

If you don't wish to use PayPal we accept Visa, Master Card and American Express.

How do I subscribe to the live, daily Trading Desk sessions?

Subscribing to our Trading Desk sessions is managed through the "Membership" tab under the "My Account" menu.

Under the "Membership" area you can subscribe or cancel your current subscription.

Also note, you can view your past orders under the "Orders" tab unser your user account as well.

We accept payments via Visa, Master Card, American Express and PayPal via our website.

What is the Trading Desk and who is it for?

Our Trading Desk is a live, desktop sharing session where Rob shows the stocks as the form different techincal patterns and calls out trades based on those patterns. It is meant for traders who have a strong understanding of techical trading strategies and want to transact on a daily basis. Sessions start pre-market and continue throughout the trading day.

The Trading Desk is not meant for those who do not understand basic charting techniques or who do not understand technical trading.

We offer a weekly webinar on Monday nights tailored to the investor, or traders who make longer-term trades.

What if I subscribe to Rob's Traders Reserve Monday Night Webinar?

If you subscribe to Rob's Monday night investor webinar series through Traders Reserve you are entitled to access to our Monday night investor webinar series content posted on smithsintheblack.com.

Please register a new account, or if you already have an account please contact us to let us know that your smithsintheblack.com acount needs to be enabled. We will manually enable your account. Requests are usually processed within 4 to 6 hours.

What is the difference between my membership at Traders Reserve and Smith's in the Black?

Your membership with traders reserve entitles you to participate in Rob's weekly webinars. Traders Reserve is a separate company who we provide services to. We are not affiliated in any way other than as a provider of content. Membership with Traders Reserve does not entitle users access to Smithsintheblack.com or its content.

Please click here to subscribe as a NEW MEMBER.

Please click here if you are a registered user and wish to purchase a subscription.

How do I cancel my Traders Reserve webinar subscription?

Traders Reserve members need to contact Traders Reserve directly via this support request form. Please complete the form and your request will be directly routed to Traders Reserve.

Smithsintheblack.com does not manage Traders Reserve subscriptions or refunds.

I don't have a PayPal account, can I still sign up?

Yes, we accept Visa, Master Card, American Express, checks and money orders. Payment via credit card can be completed during registration or through the "My Account" menu, "Membership Tab".

If you wish to make payment via check or money order please send them to:

Smith's In The Black, Inc.

1555 Pacific Ave

Suite 203

San Francisco, CA 94109

What if I decide to cancel my subscription during the middle of the subscription period?

If you decide to cancel your subscription while you still have time on your subscription period, your subscription will continue until the end of the subscription period and then terminate upon its completion. We do not offer refunds for subscriptions canceled while there is still time remaining on a subscription period.

What if I want to try out a subscription? What if I don't like the newsletter?

All subscriptions come with a 5 consecutive trading-day money back guarantee. You can cancel at any time during the 5 days and we will refund your initial subscription. In the event you cancel after the 5 day period your membership will continue for the balance of the days remaining and will terminate on its own at the end of the term.

You can also buy a day pass and view all our newsletter content over a 24 hour period.

Please contact us with questions.

How do I cancel my subscription?

Your subscriptions are managed under the "My Account" section of the web site. If you cancel within 5 consecutive trading days and are entitled to a refund it will be processes within one business day.

Please note: monthly subscription refunds are only available to your initial subscription to a new product. Multiple refunds are not permitted. Only one refund per user per product type on an inital subscription.

Do I have to use PayPal in order to subscribe?

No, we accept Visa, Master Card, American Express, checks and money orders. Payment by credit card can be made through your "My Account" menu "Memeberships" tab.

Please send your check or money order to:

Smith's In The Black, Inc.
1555 Pacific Ave
Suite 203
San Francisco, CA 94109

Please include your username and email address on the check so we can properly apply the payment and entitle your account.