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Frequently Asked Questions - WebcastFrequently Asked Questions - Webcast

How do I collect log information regarding webcast crashes

Steps to collect logs manually:

 

Collect the following details from the customer to troublehoot for screencaster issues.

 

Go to Start >> Run >> %appdata% >> zip the Dimdim folder.

Go to Start >> run >> %programfiles% >> Dimdim >> plug-in >> zip META-INF folder.

 

Note: For Windows 7 and Vista (64 bit) : Start >> %programfiles (x86 >> Dimdim >> plug-in >> zip META-INF folder.

 

Go to Start >> Run >> %allusersprofile% >> Application Data >> Dimdim >> zip the following folders 

  • META-INF
  • Updater

 

Note: Make sure the view “hidden files” is enabled.

 

To view hidden files:

 

Windows XP – Under any folder click on tools >> Folder option >> view >> select “Show hidden files and folders”

Windows Vista/ Windows 7 – Start >> Control panel >> Appearance and Personalization >> Folder options >> view >> Advanced settings >> show hidden files and folders

 

For Apple Mac Systems

 

  1. Navigate to user folder->Library->Logs-> Compress the Dimdim folder
  2. Navigate user folder->Library->Preferences-> Compress the Dimdim folder
  3. Navigate to Macintosh HD->Applications->Dimdim->Compress the META-INF folder
  4. Navigate to Macintosh HD->Applications->Dimdim-> Right-click on next.app-> select ‘Show
  5. Package Contents’ -> Go to Contents->MacOS -> Compress dm_updater.log