Frequently Asked Questions - Website Funtionality Questions

Microsoft's Internet Explorer has major problems processing java script and css style sheets. Our site is best viewed through Mozilla Firefox, Opera, Chrome, etc. because these browsers have done a much better job writing code to process javascript and css. If you receive errors or find that the formatting is broken please contact us and let us know and open a different browser and view the site. Chances are the site will render without issue on any browser other than IE.

Also, please make sure you are running the latest version of IE if you prefer not to use another browser. IE6 simply can not process css, so if you are running that version of IE we can not help you in any way.

Firefox is an excellent open source web browser and is a perfect substitute to IE of ANY version.

If you receive errors and/or formatting issues while running FireFox, Opera or Chrome please contact us.

The IP address of the machine that won't render the site may have been blocked by our web server. Our web server will initiate a block of an IP if certain conditions are met, like improper HTTP requests or flooding activities. These activities can occur for many reasons, but the most common is when a machine is infected with a virus or malware and is sending commands to web sites you visit that you are not aware of.

Please visit www.whatismyip.com and copy down the IP address and contact us letting us know. We will take a look at why your IP was blocked and let you know what steps you have to take to fix things.

There can be several reasons as to why a user can not log in:

• Forgot your password? Please request a new password to be sent to the email address you used to create your account.
• Forgot your username? You can use the email address used durning the registration process.
• Your account has been blocked: Please submit a support ticket to discuss unblocking your account.
• Your browser cookies may be corrupted or invalid. Please click here to learn how to correct this.

PLEASE CHECK YOUR SPAM FILTER if you have tried to reset your password and you did not receive an email from the system within 3 minutes.

If you have tried all of the above and still can't access the site please contact support.